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June 28, 2011 in Latest News Releases


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Dear Customer,

We are writing to give you some information on the service interruptions some of you may have experienced lately. For the past 17 hours, our Australian server –, has been undergoing an urgent maintenance due to a major outage of an important international backbone.

The main reason for the extensive downtime is an incidental problem with the server RAID configuration, which is now being sorted out.

We would like to assure you that our administrators are working round the clock to resolve the issue and get the server back online as soon as possible. We are in constant communication with the Data Center staff and have been informed this issue will be resolved within 10-12 hours.

We apologize for any inconvenience caused by this totally unpredictable event, and the disruption of service to our customers accounts on this server. As soon as we have further information about this issue we will update you. Thank you for your understanding regarding this matter.

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