How will Essential Server Care Plan benefit you?
We monitors all of your servers, and our expert NOC technicians will call you – day or night – when critical issues arise. We remote restart to minimizes down-time and reduces after-hours call volume.
In addition to creating alerts & tickets, we leverage our extensive knowledgebase to provide tips and information for remediation and resolution. We ensure that AV software is up-to-date, minimizing the risk of security breaches and providing peace of mind. We do extensive testing on Microsoft security patch rollups and publish a detailed report that lists issues we’ve identified along with any steps to avoid or remediate the problem.
Essential Care: Monitoring with alerts, day & night
Essential Server Care – Key Features
- 24×7 chat support for Product related issues
- Hardware & software audits
- Ticket-based workflow
- Ticket escalation with steps to resolution
- Multi-vendor antivirus management – we update definitions for AV vendors
- Remote restart of services and applications (NOC Access Level 1, only)
- Automated low disk space alert and clean-up (Windows/ NOC Access Level 1, only)
- Automated patching with flexible installation schedule and optional reboot