For those that prefer a hands-on approach, Essential Care provides back-office monitoring that helps you reduce the time needed to filter alerts and research resolutions. Our software monitors all of your servers, and our NOC will alert you – day or night – when critical issues arise.
Remote restart minimizes down-time and reduces after-hours call volume. In addition to creating alerts & tickets, we leverage our extensive knowledgebase to provide tips and information for remediation and resolution.
We ensure that AV software is up-to-date, minimizing the risk of security breaches and providing peace of mind. Also we do extensive testing on Microsoft security patch rollups and publish a detailed report that lists issues we’ve identified along with any steps to avoid or remediate the problem. This enables you to anticipate issues and minimize impact when patching machines.