- Hardware & software audits
- Update definitions for Antivirus
- Full remote problem resolution by NOC
- Automated patching with flexible installation schedule and optional reboot
- Resolve patch failures and reboot based on patch schedule you set
- Discounted Tech Advantage projects
- AD Group Policy Troubleshooting
- System performance analysis & troubleshooting
- MS Exchange health check & defragmentation
- MS Service Pack installation
- AV scans and remediation for infections
- Network Availability Monitoring
You can create and assign issue-based tickets to our NOC technicians for full problem resolution. Time-consuming routine maintenance tasks (see ‘Key Features’ above) can also be outsourced to the NOC team, freeing you to focus on growing your business.
If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our alert system or raised by your team via our ticketing system. You benefit from our NOC critical notification and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to us for best-effort troubleshooting and resolution.
Our AV management is expanded even further – NOC technicians update definitions and assist in the cleanup of found viruses, minimizing the time you have to spend managing your AV solution.
Lights out management is expanded; the NOC will reboot any server identified as offline, regardless of alert or issue and we include our Free Network Availability Monitoring.